Frequently Asked Questions What if I need to purchase in less than standard pack quantities? How do I obtain pricing on new part numbers that are not recognized on the web? When are parts considered "non-cancelable/non-returnable"? What turnaround time should I expect on in-stock items? What if I have a problem with a shipment after it is received? How do I obtain a return material authorization number (RMA)? What information will I need when reporting defective material? How do I ship my return? Where do I ship my return? How can I obtain product samples? What if I need to purchase in less than standard pack quantities? (Back to Top) Power & Signal Group has developed its Innerpack program to provide our customers with the right amount of stock. By pre-packaging popular Delphi Connection Systems product we are able to respond rapidly to your inventory needs for smaller material requirements. Our Innerpack process automates the packaging of small quantity parts and thereby ensures the count accuracy in each bag. All Innerpack bags are labeled with standard AIAG format barcode labels to assist your receiving process. Each label also includes a unique serial number and other manufacturing traceability information. A complete listing of all of our Innerpack part numbers and their respective pack sizes may be downloaded here. How do I obtain pricing on new part numbers that are not recognized on the web?  (Back to Top) Contact your Inside Sales Representative for all of you quoting needs. Please remember that specific information about your part usage will help us to provide you with the best quote possible. User information includes: OEM end user Application (i.e., headlamp connecter, transmission pass-thru connection system, mass-flow air sensor, etc.) Vehicle or Model Type (i.e. class 8 truck, 4WD tractor, electronic power steering, etc.) Complete bill of materials Production Model Years and respective annual volumes Prototype and pilot volumes and respective timing Start of production When are parts considered "non-cancelable/non-returnable"? (Back to Top) In some circumstances, part numbers are subject to special non-cancelable and non-returnable (NCNR) terms and conditions. Examples of when NCNR terms may apply include, but are not be limited to: The manufacturer requires a minimum buy on a particular item. You are a high-volume user of a part with otherwise limited usage. A part is purchased especially for you when there are no other users. The manufacturer's lead time on a part extends beyond your firm order commitment window and Power & Signal Group must order based on your forecast to meet your delivery requirements. What turnaround time should I expect on in-stock items? (Back to Top) Most orders for in-stock items can be shipped from our distribution center within 48 hours. For urgent situations, same day shipments may be arranged by contacting your Inside Sales Representative. What if I have a problem with a shipment after it is received? (Back to Top) Should you encounter any problems or discrepancies with any shipment you receive from Power & Signal Group, please notify us immediately via your Inside Sales Representative. How do I obtain a return material authorization number (RMA)? (Back to Top) If you need to return product to Power & Signal Group for any reason, you must first call us to request a return material authorization (RMA) number. All return requests are subject to review and approval before an RMA will be issued. Examples of products that are not considered resalable include, but may not be limited to, situations where: Original cartons and labels are not intact Engineering change level is no longer current Product is obsolete Manufacturing traceability is not intact To ensure quality integrity, we are unable to accept returns of any broken standard packs, Innerpack, or less than case items under any circumstances. Power & Signal Group will coordinate the pickup of your return using either our forwarder or UPS. Please remember, your RMA number must be issued prior to your return of the product and it must be noted on the outside of every carton you are returning. If you return material to us without first obtaining an RMA number or if your RMA number is not marked on each carton, we will be unable to receive your shipment at our dock and the material will be returned to you at your expense. Delphi Connection Systems will not issue RMA numbers for product purchased from Power & Signal Group and will not accept returns of material purchased from Power & Signal Group. What information will I need when reporting defective material?  (Back to Top) When calling to request return authorization for suspect or defective material, we will ask you to provide us the following: Sample pieces A detailed explanation of the questionable material Manufacturing date, serial number, and a copy of the Delphi product label We will ship you replacement parts immediately if you advise us that your production will be affected before the product evaluation process is completed. In these instances, you will be invoiced for the replacement parts at the time of shipment. Power & Signal Group reserves the right to confirm defective stock before credit is issued. When returning defective stock, you must have the Power & Signal Group original carton and label containing the serial number and manufacturing date. If you do not have these, Power & Signal cannot accept your return. How do I ship my return?  (Back to Top) All returned material must be shipped on a prepaid basis via United Parcel Service. On occasion, the physical size of a return dictates that it be sent via common carrier. Common carrier returns should be sent via Con-Way on a freight-prepaid basis. Power & Signal Group will credt your account for any prepaid freight charges incurred to return product to us, provided that an error on Power & Signal Group's part has created the need for the return. In cases where a restocking charge is applicable, Power & Signal Group will not reimburse you for any freight charges. If returns are sent back to Power & Signal Group outside of the above guidelines, we reserve the right to charge back freight and a processing fee to the customer. IMPORTANT NOTE: Your RMA Number must be clearly marked on the outside of every carton being returned. Where do I ship my return?  (Back to Top) Power & Signal Group will replace defective stock whenever possible Therefore, we will not generally reimburse you for any sorting charges you incur. Exceptions to this policy are handled on a case-by-case basis and should be handled through your Inside Sales Representative. Power & Signal Group GmbH c/o Arrow Electronics DLC Marco Poloweg 11, Docks 15-16 5928 LE Venlo The Netherlands How can I obtain product samples?  (Back to Top) To obtain product samples, please contact your Inside Sales Representative.